New EU plans may mean compensation for passengers stuck in Ferry or bus hell (North Shropshire Liberal Democrats)

North Shropshire Liberal Democrats <roma.hoseason@btinternet.com>

New EU plans may mean compensation for passengers stuck in Ferry or bus hell

April 24, 2009 12:21 PM
Originally published by Liz Lynne

LibDem Euro MP for the West Midlands Liz Lynne has today welcomed a vote in the European Parliament on new laws that could bring about mandatory rules on compensation for boat or bus users who are left stranded due to long delays.

The proposals, which come just a few weeks after hundreds of travellers were left with their Easter holidays in ruins due to blockades at French ports by protesters, would mean that passengers traveling by ferry or bus would be entitled to mandatory compensation if delayed.

Passengers would be able to expect a 25% cut in the price of their fare if the boat or bus was an hour or two late, with those who find their journey cancelled able to receive the full price of their ticket back.

The proposed rules are designed to tighten up existing regulations which can mean companies holding on to money paid by customers for a late service. However, the rules would not apply when severe weather affects ferry crossings.

Speaking today Liz, who Vice- President of the Employment and Social Affairs Committee, said that the new laws could help passengers be more aware of their rights:

"By making it clear exactly what kind of compensation a person may receive if their bus or ferry is delayed these new proposals could help make life a little bit easier for travellers.

"It is bad enough to know that your trip is delayed or even cancelled, but there is no need to add the stress of being unsure whether you will see your money again."

Liz, who is a long time campaigner for the equal treatment of disabled people, also said she was pleased that disabled people rights were put on a strong footing in the report, commenting:

"I am very glad that the report makes it clear that a disabled person cannot be refused the right to board a boat or a bus except where their safety may be in danger. There is simply no excuse for denying a disabled person equal access to public and commercial transport because the operator refuses to install the proper equipment to allow access."

ENDS

Notes:

Liz was recently the Rapporteur for the Employment and Social Affairs Committee on proposed new Europe-wide anti-discrimination legislation which seeks to outlaw discrimination on the grounds of age, religion or belief, sexual orientation and disability in access to goods and services. Race and gender are already covered by existing regulation.